Shipping policy

This Shipping Policy applies to orders placed through the Alrode Industrial Supplies online store.

I H S Industrial Hardware Supplies CC, trading as Alrode Industrial Supplies ("Alrode", "we", "us" or "our") currently delivers throughout the Republic of South Africa, subject to the terms below.

1. Free Delivery Promotions

Free PUDO Locker Delivery

Free PUDO Locker Delivery is available on qualifying online orders of R700 or more, with a chargeable weight of up to 10kg.

This service is subject to:

PUDO locker availability;
The selected locker having sufficient capacity;
PUDO parcel dimension restrictions; and
Applicable parcel weight restrictions.

Where an order cannot be accommodated by the selected PUDO locker due to its size, weight or other restrictions, an alternative delivery method and applicable charge may be required.

Free Gauteng Courier Delivery

Free Gauteng Courier Delivery is available on qualifying online orders of R1,500 or more, with a chargeable weight of up to 15kg.

The delivery address must fall within the qualifying Gauteng delivery area.

Free Nationwide Courier Delivery

Free Nationwide Courier Delivery is available on qualifying online orders of R1,750 or more, with a chargeable weight of up to 15kg.

This offer applies to qualifying delivery addresses within the Republic of South Africa, subject to courier service availability.

Free Delivery Conditions

Free-delivery promotions apply to qualifying online orders and delivery areas only.

Alrode Industrial Supplies reserves the right to exclude exceptionally bulky, oversized or heavy products from free-delivery promotions where the shipment falls outside the applicable courier or PUDO service limitations.

Where an order does not qualify for free delivery, the available delivery methods and applicable charges will normally be displayed at checkout.

For shipping purposes, chargeable weight may be calculated using the greater of the parcel's actual weight or volumetric weight, in accordance with the applicable courier's calculation method.

2. Order Processing

Orders are generally processed within 1–2 business days after receipt and successful payment confirmation.

Orders received before 14:00 on a business day will be processed as soon as reasonably possible.

Orders received after the cut-off time, over weekends or on South African public holidays will ordinarily begin processing on the next business day.

Business days are Monday to Friday, excluding South African public holidays.

During periods of unusually high order volumes, stock delays or other circumstances outside our reasonable control, processing may take longer.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you.

3. Estimated Delivery Times

Once an order has been dispatched, estimated courier delivery times are generally:

Major centres: approximately 1–3 business days

Outlying or regional areas: approximately 2–5 business days

These timeframes are estimates and not guaranteed delivery dates.

Delivery times may be affected by the destination, courier network, weather, road conditions, public holidays, industrial action, unusually high parcel volumes or other circumstances outside our reasonable control.

4. Delivery Addresses

Courier deliveries require a valid physical street address.

We do not deliver courier shipments to P.O. Boxes or Post Office addresses.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that the delivery address, postal code, contact person's name and telephone number are correct before completing your purchase.

5. Incorrect Delivery Addresses

We make reasonable efforts to identify obvious problems with delivery addresses before dispatch.

If we cannot validate or reasonably deliver to the address supplied, we may contact you to request corrected delivery information.

If we are unable to obtain a valid delivery address before dispatch, we may cancel the affected order and refund the applicable amount.

Where an incorrect or incomplete address supplied by the customer results in a failed delivery, return-to-sender charge, redirection charge or additional delivery attempt, the customer may be responsible for reasonable additional delivery costs, where permitted by applicable law.

Alrode will not be responsible for delivery delays or failures resulting directly from incorrect or incomplete delivery information supplied by the customer, subject to applicable consumer law.

6. Shipment Confirmation and Tracking

Once your order has been dispatched, you will generally receive a shipment confirmation containing your tracking information.

Where online tracking is available, you can use the tracking number provided to monitor the progress of your delivery.

Please allow some time after dispatch for the courier's tracking system to update.

7. Damaged Deliveries

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your order arrives damaged, incomplete or appears to have been damaged in transit, please contact Alrode Industrial Supplies as soon as reasonably possible.

Please retain:

The original courier packaging;
The shipping label;
The damaged goods; and
Any internal packaging.

Where possible, please also take photographs showing the condition of the parcel and affected products.

Telephone: 011 864 2934
WhatsApp: 071 077 6748
Email: info@alrodeindustrial.co.za

We will investigate the matter with the courier and assist with the appropriate resolution.

Where goods are defective, damaged or otherwise fail to meet applicable statutory requirements, your rights under South African consumer law and our Refund & Returns Policy remain applicable.

8. Missing Shipments

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the courier.

If the courier's tracking information indicates that a parcel has been delivered but you have not received it, please notify us as soon as reasonably possible.

You can contact us by:

Telephone: 011 864 2934
WhatsApp: 071 077 6748
Email: info@alrodeindustrial.co.za

We will open an investigation with the applicable courier.

We may request additional information reasonably required to investigate the delivery, and in cases involving suspected theft or fraud, a police report or other supporting information may be required.

Courier investigations can take time to complete. We will keep you informed where reasonably possible and, once the investigation has been concluded, determine the appropriate resolution in accordance with the circumstances and applicable law.

9. Refused and Failed Deliveries

If a delivery is refused without a valid reason, or the courier is unable to complete delivery because no authorised person is available to receive the parcel after reasonable delivery attempts, the shipment may be returned to us.

Where permitted by law, reasonable additional courier charges incurred as a result of an unjustified refused or failed delivery may be payable by the customer before the order is dispatched again.

This does not apply where delivery is refused because the parcel is visibly damaged, incorrect or there is another legitimate basis for refusing delivery.

10. PUDO Locker Deliveries

Customers selecting PUDO Locker Delivery are responsible for selecting the correct locker location and providing accurate contact details.

PUDO shipments remain subject to the service provider's applicable parcel dimensions, weight restrictions, locker availability and collection periods.

Customers should collect their parcel within the collection period communicated by the service provider.

Where a parcel is returned because it was not collected within the applicable collection period, reasonable redelivery costs may apply where permitted by law.

11. Order Collection

Where collection from Alrode Industrial Supplies is offered as a checkout option, customers should wait until they receive confirmation that their order is ready for collection before travelling to collect it.

Collection is from:

Alrode Industrial Supplies
13 Potgieter Street
Alrode, Alberton
Gauteng, 1451
South Africa

Proof of order or other reasonable identification may be requested when collecting an order.

12. International Shipping

We currently do not ship outside the Republic of South Africa through our online store.

Customers requiring goods for export may contact us directly to enquire whether alternative arrangements are possible. Any such arrangement would be subject to separate agreement.

13. Returns and Refunds

Shipping charges relating to returns and refunds are governed by our Refund & Returns Policy and applicable South African law.

For ordinary change-of-mind returns, original shipping charges are generally not refundable and the customer may be responsible for the direct cost of returning the goods.

Different rules may apply where products are defective, damaged, incorrectly supplied or where applicable law requires Alrode to bear the relevant costs.

14. Changes to Shipping Rates and Promotions

Delivery charges, free-delivery thresholds, courier services and promotional delivery offers may be changed from time to time.

Any changes will apply prospectively and will not alter the agreed delivery charge for an order already completed, except where otherwise agreed with the customer or required by law.

The applicable delivery charge and available delivery options will generally be displayed at checkout before an order is completed.

15. Contact Us

For delivery enquiries, tracking assistance or shipping-related issues, please contact:

I H S Industrial Hardware Supplies CC
Trading as Alrode Industrial Supplies
Registration Number: 1987/018166/23

13 Potgieter Street
Alrode, Alberton
Gauteng, 1451
South Africa