Terms of service
This website and online store are operated by I H S Industrial Hardware Supplies CC, trading as Alrode Industrial Supplies ("Alrode", "we", "us" or "our").
Registration Number: 1987/018166/23
Throughout these Terms of Service, the terms "you", "your" and "customer" refer to any person or entity accessing our website, creating an account, requesting a quotation, placing an order or purchasing goods from us.
By accessing our website, creating an account, placing an order or purchasing goods through our online store, you agree to these Terms of Service and any policies incorporated into them by reference.
These Terms should be read together with our Privacy Policy, Refund & Returns Policy and Shipping Policy.
Nothing in these Terms is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded under applicable South African law.
2. Business Information
The supplier operating this website is:
I H S Industrial Hardware Supplies CC
Trading as Alrode Industrial Supplies
Registration Number: 1987/018166/23
Country of Registration: South Africa
Physical Address and Address for Service of Legal Documents:
13 Potgieter Street
Alrode, Alberton
Gauteng, 1451
South Africa
Telephone: 011 864 2934
Email: info@alrodeindustrial.co.za
3. Use of Our Website
You may use our website only for lawful purposes.
You may not use the website:
- For any unlawful or fraudulent purpose;
- To interfere with the operation or security of the website;
- To introduce viruses, malicious code or other harmful material;
- To gain unauthorised access to our systems or another person's account;
- To collect or misuse information belonging to other users;
- To impersonate another person or entity; or
- In any manner that violates applicable law.
We reserve the right to restrict or terminate access to our website where we reasonably believe it is being misused.
4. Product Information
We take reasonable care to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.
However, manufacturers may change specifications, packaging, colours, components or designs without notice.
Product images are generally provided for identification and illustration purposes and may not always represent minor variations in the product supplied.
Customers purchasing technical or industrial products are encouraged to confirm critical specifications, dimensions, compatibility and suitability before placing an order.
If a product supplied materially differs from what was ordered or represented, any rights available under applicable South African law remain unaffected.
5. Product Suitability and Technical Information
Many products sold by Alrode Industrial Supplies are technical, industrial or trade products.
The customer is responsible for selecting products appropriate for their intended application unless Alrode has expressly agreed in writing to specify or select a product for that application.
Any general product information, recommendations or assistance provided by us should be considered together with the manufacturer's specifications and instructions.
Products must be installed, operated, maintained and used in accordance with applicable safety requirements and manufacturer instructions.
Nothing in this section limits any statutory rights or obligations that cannot lawfully be excluded.
6. Pricing
All prices displayed on our South African online store are stated in South African Rand (ZAR) unless otherwise indicated.
Where stated or applicable, prices include Value Added Tax (VAT).
Delivery, courier or other applicable charges may be added at checkout and will be displayed before the customer completes the transaction.
We make reasonable efforts to ensure pricing is accurate. However, genuine pricing, typographical or system errors may occasionally occur.
Where we identify an obvious pricing error before fulfilling an order, we may contact you to advise you of the error and give you the opportunity to proceed at the correct price or cancel the affected item or order for a full refund.
Nothing in this clause permits us to engage in misleading pricing practices or limits any rights available under applicable law.
7. Quotations
Unless otherwise stated in writing, quotations are subject to product availability and remain valid only for the period specified on the quotation.
Prices may change after the validity period has expired.
A quotation does not guarantee that stock will remain available unless specifically agreed otherwise in writing.
8. Orders
Submitting an order through our website constitutes an offer to purchase the selected products.
After an order is placed, you may receive an automated confirmation acknowledging receipt of the order.
An automated acknowledgement does not necessarily mean that we have accepted the order.
We reserve the right, where reasonably necessary, to decline or cancel an order before fulfilment, including where:
- A product is unavailable;
- An obvious pricing or product-information error has occurred;
- Payment cannot be authorised or verified;
- We reasonably suspect fraud or unauthorised activity;
- Delivery cannot reasonably be completed to the supplied address; or
- Fulfilling the order would be unlawful.
If we cancel an order after receiving payment, we will refund amounts paid for the cancelled goods in accordance with applicable law.
9. Product Availability
All products are subject to availability.
Although we make reasonable efforts to keep online stock information accurate, stock quantities may occasionally differ from actual availability due to simultaneous sales, supplier availability, inventory adjustments or system delays.
If an ordered product becomes unavailable, we will contact you and may offer:
- A suitable alternative;
- A revised expected availability date; or
- A refund for the unavailable item.
We will not substitute a materially different product without the customer's agreement.
10. Payment
Payment must be made using one of the payment methods made available at checkout or otherwise agreed with Alrode.
Orders may not be dispatched until payment has been successfully received or authorised, except where the customer has an approved credit account with Alrode and the purchase is made in accordance with the agreed credit terms.
Online payments may be processed by third-party payment service providers and may be subject to their applicable terms and security procedures.
11. Account Customers
Customers with approved Alrode credit accounts remain subject to their separately agreed account and credit terms.
Where there is a conflict between these Terms and specifically agreed written credit or account terms, the specifically agreed terms will apply to the extent of that conflict, subject to applicable law.
Failure to comply with agreed payment terms may result in the suspension or withdrawal of credit facilities.
12. Delivery and Collection
Delivery options, charges, free-delivery promotions, delivery areas, weight restrictions and other delivery conditions are governed by our Shipping Policy.
Delivery estimates are estimates unless expressly agreed otherwise.
Customers are responsible for providing complete and accurate delivery information.
Where permitted by law, additional costs arising from an incorrect or incomplete delivery address supplied by the customer may be charged to the customer.
Customers selecting collection will be notified when their order is ready for collection.
Please do not travel to collect an order until you have received confirmation that it is ready.
13. Free-Delivery Promotions
From time to time, Alrode may offer free or discounted delivery subject to minimum order values, weight limits, geographic restrictions, selected delivery methods or other qualifying conditions.
The current qualifying conditions will be set out in our Shipping Policy or displayed as part of the applicable promotion.
Exceptionally bulky, oversized or heavy products may be excluded from certain free-delivery promotions where stated in the Shipping Policy or applicable promotional terms.
14. Returns, Refunds and Defective Goods
Returns, refunds, exchanges and defective goods are dealt with in accordance with our Refund & Returns Policy and applicable South African law.
Our commercial return rules do not exclude or restrict statutory rights that cannot lawfully be excluded.
Customers should notify us as soon as reasonably possible if goods are damaged, defective, incorrectly supplied or incomplete.
15. Special Orders and Custom Products
Certain products may be specifically sourced, ordered, manufactured, cut, altered or otherwise prepared to meet a customer's requirements.
Customers are responsible for checking specifications and quantities before confirming special or customised orders.
Special-order or customised goods may be subject to different cancellation and return conditions, as described in our Refund & Returns Policy and permitted by applicable law.
Where reasonably appropriate, these conditions may also be communicated before the order is confirmed.
16. Sale and Clearance Products
Sale and clearance products may be subject to limited availability and may not qualify for discretionary change-of-mind returns.
This does not exclude any statutory right or remedy that applies to defective, unsafe, incorrectly supplied or otherwise non-compliant goods.
17. Cancellation and Cooling-Off Rights
Certain electronic transactions may qualify for a statutory cooling-off period under the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Where the statutory cooling-off right applies, it will be honoured in accordance with ECTA.
Certain goods and transactions may be excluded from the statutory cooling-off provisions, including categories specified by ECTA.
Further information is provided in our Refund & Returns Policy.
18. Warranties
Products may carry warranties provided by their manufacturers or suppliers.
Where a manufacturer or supplier warranty applies, we may assist customers with the applicable warranty process.
Manufacturer warranties are subject to their own terms and conditions but do not replace or reduce statutory rights that a customer may have under applicable South African law.
Damage caused by misuse, abuse, unauthorised modification, incorrect installation, failure to follow manufacturer instructions or normal wear and tear may not constitute a product defect, subject to applicable law.
19. Consumer Protection
Where applicable, transactions with Alrode are subject to the Consumer Protection Act 68 of 2008 (CPA), ECTA and other applicable South African consumer legislation.
The extent to which particular provisions apply may depend on the nature of the customer and transaction.
Nothing in these Terms is intended to waive, exclude or restrict rights that cannot lawfully be waived, excluded or restricted.
20. Business Customers
Alrode supplies both individual consumers and businesses.
Certain provisions of South African consumer-protection legislation may apply differently depending on whether the purchaser is a natural person or juristic person and, where relevant, whether statutory thresholds or exclusions apply.
Where statutory consumer protections do not apply, the transaction will be governed by these Terms and any separately agreed written terms between Alrode and the customer.
21. Intellectual Property
Unless otherwise stated, the content of this website, including Alrode branding, text, graphics, page layouts and original website content, belongs to Alrode or is used with permission.
Product names, trademarks, logos and images belonging to manufacturers, suppliers or other third parties remain the property of their respective owners.
Website content may not be copied, reproduced, republished or commercially exploited without the permission of the applicable rights holder, except where permitted by law.
22. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including payment, delivery, analytics or other service providers.
We are not responsible for the content or independent practices of third-party websites or services that we do not control.
Use of third-party services may also be subject to their own terms and privacy policies.
23. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Our Privacy Policy explains what information we collect, why we process it, how it may be shared and the rights available to data subjects.
24. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free operation.
We may temporarily suspend, modify or maintain parts of the website for security, maintenance, technical or operational reasons.
Where permitted by law, we are not responsible for losses arising solely from temporary website unavailability outside our reasonable control.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Alrode will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable South African law.
In particular, nothing in these Terms is intended to exclude liability or remedies that cannot lawfully be excluded under the CPA, ECTA or other applicable legislation.
26. Force Majeure and Events Beyond Our Control
We will not be responsible for a delay or failure to perform an obligation where performance is prevented or materially affected by circumstances reasonably beyond our control, subject to applicable law.
Such circumstances may include severe weather, natural disasters, fire, flooding, industrial action, civil disturbance, widespread infrastructure failures, transport disruption, government action or significant telecommunications or electricity failures.
We will take reasonable steps to minimise the effect of such events where practicable.
27. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, availability or other information.
We may correct genuine errors and update information where reasonably necessary.
Any correction will be made subject to applicable South African consumer law and will not be used to deprive customers of statutory rights.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or legal obligations.
The version applicable to a transaction will generally be the version published on our website at the time the transaction is concluded, unless applicable law requires otherwise.
The latest version will display its most recent update date.
29. Governing Law
These Terms and transactions concluded through our South African online store are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other competent dispute-resolution bodies.
Nothing in this clause restricts a consumer's right to approach a court, tribunal, ombud, regulator or other body where applicable law provides such a right.
30. Complaints and Disputes
If you have a complaint concerning an order, product or our service, please contact us first so that we have an opportunity to resolve the matter.
Email: info@alrodeindustrial.co.za
Telephone: 011 864 2934
Nothing in this section prevents a customer from exercising any right to approach an appropriate regulator, consumer body, ombud, tribunal or court.
31. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severable to the extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
32. Entire Agreement
These Terms, together with our policies and any additional terms expressly agreed in writing for a particular transaction, constitute the terms governing use of our online store and purchases made through it.
No provision should be interpreted as excluding a statutory right that cannot legally be excluded.
33. Contact Information
Questions about these Terms of Service may be sent to:
I H S Industrial Hardware Supplies CC
Trading as Alrode Industrial Supplies
Registration Number: 1987/018166/23
13 Potgieter Street
Alrode, Alberton
Gauteng, 1451
South Africa
Telephone: 011 864 2934
Email: info@alrodeindustrial.co.za